MUFG Bank Careers – Branch Service Specialist

Job Description:

We’re seeking a Branch Service Specialist who is responsible for providing our customers with an excellent banking experience. As part of the front line of customer service, you would be responding to client inquiries and customer requests, processing transactions, resolving difficult or complex issues, and making quality sales referrals. Specifically, the job entails resolving complaints in a professional manner or forwarding the issue accordingly, suggesting additional bank services where appropriate, and approving documents and transactions (e.g., G/L tickets, IBC’s, Customer Charges, Deposits, etc.). Additional responsibilities could involve:

Job Responsibilities:

• Perform more complex tasks such as Safe Deposit activities, merchant teller services, remote branch capture, etc., in compliance with established policies, procedures, and standards.
• Maintain cash drawer within prescribed cash limits and meet cash balancing standards.
• Responsible for following and adhering to all bank operational and security procedures, including compliance and privacy policies to maintain customer confidentiality.
• Participate in sales promotions and meet monthly referral goals and potentially train tellers to effectively identify quality referral opportunities.
• Conform to all government compliance regulations.

Job Requirements:

• Familiarity with standard branch technology and teller equipment.
• Customer service and cash handling experience.
• Excellent leadership and interpersonal communication.
• Effective verbal and written communication skills.
• 2+ years of experience in customer service at a retail bank.
• Good math, reading, and comprehension abilities.
• Strong problem-solving skills.

Job Details:

Company: Union Bank

Vacancy Type: Full Time

Job Location: Santa Barbara, CA, US

Application Deadline: N/A

Apply Here

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