Tesla Jobs in Manchester – Service Manager

Job Description:

At Tesla, our Service Managers are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.

Job Responsibilities:

• Have overall responsibility for the whole Service Centre and the functions within
• Run daily morning meetings with all departments in the workshop, analyzing metrics from previous day and plans for that day
• Carry out regular one to ones with each direct report, setting clear goals/tasks, coaching and holding follow up meetings
• Drive and monitor all KPIs within the Service Centre including, but not limited to, Customer Satisfaction, Fix Right First Time, Workshop Productivity, Workshop Efficiency, Lead Time, Inventory, Incident Reporting and Costs and Revenue
• Driver continuous improvement across the center, listening and learning from the team what improvements and efficiencies can be made to boost performance
• Ensure a safe working environment for both employees and customers, taking responsibility for EHS and safety training within the Service Centre
• Regularly communicate center performance to senior leadership
• Be regularly present on the floor, maintaining a close relationship with ground-level staff and taking the time to fully understand business operations and where your support is required

Job Requirements:

• An understanding of local legal employment rights and processes is desirable
• Proven experience of working within a business at both strategic and operational levels
• Proven ability to build strong relationships with other business areas, stakeholder management
• Performs well in an agile, fast-paced environment where things can change very quickly
• Experience of working within the automotive industry
• Ability to adapt to constantly changing/fluctuating targets and business needs
• Strong drive to motivate a team, to engage and facilitate others to achieve and succeed
• Proven background as an exceptional people leader

Job Details:

Company: Tesla

Vacancy Type: Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

Apply Here

vacanciesforyou.info