Jobs At TD Bank – CSR II

Job Description:

The Customer Service Representative II delivers a legendary Customer Experience while providing solutions and referrals for TD products and services to new and existing Customers.

Job Responsibilities:

• Responsible for making sound decisions and timely problem resolution
• Proactively reaches out to Customers to deepen relationships through needs-based conversations
• Responsible for meeting individual performance metrics
• Conducts needs-based conversations and offers financial solutions to meet our Customers’ needs
• Opens accounts and related services with the ability to handle more complex transactions
• Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
• Performs a broad range of tasks of varying complexity and scope
• Trains less experienced team members
• Makes quality referrals to appropriate partners
• Participates in opening and closing Store procedures

Job Requirements:

• Demonstrated ability to schedule and prioritize work
• Ability to provide community services, including, but not limited to, Financial Education classes
• Proficient in Microsoft Office
• Demonstrated ability to work independently and within deadlines
• Teller experience (Preferred)
• Superior Customer Service skills
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• 1+ years of related experience required
• HS Diploma or GED required, 2-year degree preferred
• Notary License (Preferred)
• Demonstrated effective problem-solving skills

Job Details:

Company: Toronto-Dominion Bank

Vacancy Type: Full Time

Job Location: Washington, DC, US

Application Deadline: N/A

Apply Here

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