Office Depot Application – Services Supervisor

Job Description:

At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Print and Client Services Supervisor is a full-time role and the person in this position will have ownership of the Print and Client Services area while simultaneously collaborating with the management team to drive customer satisfaction, community outreach and in store events for small and medium business. S/he is expected to quickly build ongoing client centric relationships and become a trusted expert by utilizing Office Depot’s advanced selling skills and certification programs, and product knowledge in Print and Services and throughout the store to meet clients’ needs.

Job Responsibilities:

• Works to continually develop personal selling skills and product knowledge through sales and service tools provided.
• Oversees the Print function to ensure efficient operation while driving overall store sales.
• Operates and trains associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time, to include determining if RPC (Regional Print Center) should be used, per established guidelines.
• Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
• Routinely reviews cash handling, cashier and merchandise error logs, register voids, tax exemption and all related cash office audits.
• Responsibilities as an External Key Carrier include but are not limited to ensuring the safety and security of the building and associates during the absence of the management team. Performing opening or closing responsibilities. This includes driving awareness of key performance indicators, providing leadership to improve results, activation/deactivation of the store’s alarm system, and processes for opening or closing the store.
• Drives positive customer satisfaction levels and provides effective training to associates to enhance the customer experience. Collaborates on community outreach initiatives and coordinating in store events with small and medium businesses to increase foot traffic and client/customer retention.
• Ensures compliance with company policies, procedures and practices; and supports the company’s loss prevention efforts
• Consistently maintains store and print department appearance to company guidelines and keeps a neat, clean, well-stocked environment. Adheres to all standards related to signage labeling and merchandise presentation.

Job Requirements:

• Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
• Must possess ability to process information/merchandise through POS register system
• Must be the subject matter expert in the Print Services area
• Must possess advanced selling skills
• Possess excellent verbal and written communication skills
• Must be able to coach and train others in a professional environment
• Must be adaptable to a changing environment
• Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities

Qualification & Experience:

• Experience and/or training in related field
• Minimum 3 year experience in related field
• High School diploma or equivalent education
• Experience in Print Center Operations

Job Details:

Company: Office Depot

Vacancy Type: Full Time

Job Location: Savannah, GA, US

Application Deadline: N/A

Apply Here

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