Jobs at Office Depot – Solutions Advisor

Job Description:

Job Responsibilities:

• Performs “Key Carrier” and Leader on Duty activities. Leads, coaches and inspires associates, while fostering a culture that builds trust, brand loyalty and exceptional client service delivery. Proactively acknowledges and engages every customer to ensure a positive customer experience.
• Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions.
• Able to evaluate the customer’s needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.
• Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives.
• When not assisting customers, performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes. Sets weekly ads, including price changes, and any associated updates to store signage or POP materials.
• Supports the store with duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets.
• Trains and coaches new/existing associates on the use of new products and tools and/or selling program.
• Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.
• Provides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.
• Performs other duties as assigned

Job Requirements:

• Must be able to coach and train others in a professional environment
• Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities
• Must be knowledgeable in the Technology and Print area
• Must possess ability to process information/merchandise through POS register system
• Must be adaptable to a changing environment
• Must be able to effectively lead, coach and manage others in a professional environment
• Possess excellent verbal and written communication skills
• Must possess strong selling skills
• Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
• Demonstrates leadership capabilities, with the ability to work independently, as well as with others
• Action Oriented
• Integrity, Accountability & Trust
• Demonstrate passion for the brand, products, services and solutions offered to our customers
• Must possess a desire to continually develop personal selling skills and product knowledge
• Drive for Results

Qualification & Experience:

• Minimum 2 year experience in related field
• 2 Years Sales and/or Customer Services experience
• Minimum 2 year experience in related field

Job Details:

Company: Office Depot

Vacancy Type: Full Time

Job Location: Tampa, FL, US

Application Deadline: N/A

Apply Here

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