MyNYCB Careers 2023 – Branch Ops Coordinator

Job Description:

Branch Operations Coordinator is primarily responsible for providing daily operational assistance in accordance with the guidelines and objectives set forth by the Bank. Deliver excellent customer service experiences to both prospective and existing clients while ensuring compliance requirements are met.

Job Responsibilities:

• Provides training and guidance to staff to ensure transactions are processed accurately and efficiently by using in-depth policy and procedural knowledge to also handle complex transactions and issues.
• Conducts daily and weekly operations, sales and service meetings and de-briefing sessions in accordance with Bank operations, sales and service standards.
• Establishes new accounts; interview loan applicants and assist in the application process.
• Conducts tele-consulting and other sales campaigns while referring business to other units of the Bank.
• Positively encourages the delivery of exceptional customer service, team sales referrals and campaign participation.
• Oversees branch scheduling and timekeeping process.
• Open and/or closing the branch in the absence of the Branch/Assistant Branch Manager.
• Assists with branch audits and reporting to ensure that the branch is operating in compliance with Federal and State banking requirements.

Job Requirements:

• High school diploma or equivalent, some college preferred.
• Two to three years related work experience.
• Broad knowledge of Bank policies and procedures, services and products.
• Extensive knowledge of branch operations and regulatory requirements.
• Excellent organizational, communication and interpersonal skills.
• Excellent cash-handling skills.
• Good analytical and problem-solving skills.
• Self-motivated and self-directed.
• Computer literate with proficiency in Microsoft Word and Microsoft Excel.

Job Details:

Company: NYCB

Vacancy Type: Full Time

Job Location: Phoenix, AZ, US

Application Deadline: N/A

Apply Here

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