Wednesday , March 22 2023

Neiman Marcus Job Application – Service Ambassador

Website Neiman Marcus

Job Description:

Summary Statement: The Service Ambassador role functions as an integral part of the selling environment, specifically focused on welcoming clients, discovering the purpose for their visit, and guiding them through their journey. Their contribution enables a modern, seamless, luxury client experience, by anticipating client’s needs and removing potential obstacles. While the primary function of the Service Ambassador’s role is to support and deliver service excellence, they will also perform limited administrative and transactional duties, to support the client’s experience.


Job Responsibilities:

  • Reads the client’s cues, joining them wherever they are in their shopping journey, and anticipates needs to exceed expectations.
  • Empowered to make thoughtful gestures creating moments to earn memories.
  • Discovers the purpose of the client’s visit and determines the best next step to ensure a seamless experience.
  • Consistently champions the selling ceremony ensuring every client receives a high-touch, in-store experience.
  • Ensures all clients are greeted and welcomed warmly in a timely manner, acting as a personal host, and joining the client’s in-store journey.
  • Engages clients authentically, encouraging conversation.
  • Regular appointment partnership with Client Advisors – ensuring consistent client engagement and providing forethought to customer expectations.
  • Leverages digital, in-store, and web-based communication tools for comprehensive client perspective, enabling clear path to exceed expectations.
  • Assists with transactional operations, enabling the client advisors to remain fully engaged with clients

Job Requirements:

  • Works to increase awareness and engagement with the entire Neiman Marcus services portfolio.
  • Minimum 1 year of experience
  • Experience in customer service or hospitality industries with proven ability to effectively promote products and services
  • Familiar with and able to use retail and mobile technologies
  • Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
  • Experience Leader – Provides Service Excellence, establishing Neiman Marcus as an Industry Leader for client experience

Job Details:

Company: Neiman Marcus

Vacancy Type: Full Time

Job Location: Ft. Worth, TX, US

Application Deadline: N/A

Apply Here