Keybank Careers – Teller

Job Description:

The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions, all of which align to the Branch Playbook. Tellers and all Branch team members are expected to act professionally at all times, conduct business ethically avoid conflicts of interest and act in the best interest our clients and Key.

Job Responsibilities:

• Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
• Accept and accurately process all financial service transactions
• Act as a resource to identify and resolve client servicing issues
• Ensure a confident tone that reassures the client we will follow up with resolution
• Greet and welcome every client as they enter the branch; acknowledge by name, if known
• Maintain responsibility for cash drawer and follow proper balancing procedures
• Provide excellent client service to all KeyBank clients
• Listen for clues for Financial Wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker

Job Requirements:

• Review and maintain knowledge of product guides, fees and policies to stay current on offerings
• Understand goals and objectives for the branch
• Prefer cash handling experience
• High School Diploma, GED or equivalent business experience
• Provide answers and assistance for client questions/concerns, utilizing resources within the branch
• Participate in morning huddles and end of day debriefs
• 6 months experience in a client service facing role
• Excellent communication and interpersonal skills

Job Details:

Company: KeyBank

Vacancy Type: Full Time

Job Location: Buffalo, NY, US

Application Deadline: N/A

Apply Here

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