Chase Jobs in Portland – Relationship Manager

Job Description:

The CIB Relationship Manager is responsible for the retention and growth of their assigned portfolio through a proactive and strategic management approach. A disciplined, firm-wide collaborative approach is essential to deliver on our service commitments. The relationship manager will manage a portfolio of clients, addressing their day-to-day support needs, increasing revenue through the cross-selling of products and services, establish and maintain strong relationships with key decision-makers and act as a consultant to all assigned clients. Service standards are foundational, which includes Quarterly Business Reviews, Weekly Status calls, technical and regulatory updates, etc. Further value added support standards are customized on a client-by-client basis.

Job Responsibilities:

• Identifies and implements processes to reduce companies operating expense.
• Develops and implements educational programs designed to improve client’s transaction processing performance.
• Acts as transaction processing consultant for clients providing alternative processing solutions and options. Monitors and analyzes financial consequences of processing methods, and works with clients to minimize their costs in this area.
• Works with internal departments to ensure a high level of support for the client. Examples include resolving software, hardware, and policy problems.
• Identifies improvements to existing systems/products, and opportunities for new products and services. Sells value-added products or services to existing accounts.
• Provide guidance and consultative advice and support pertaining to the regulatory and operational impact of PSD2.
• Manages communications with lines of business partners to ensure a unified account management strategy with client base.

Job Requirements:

• Financial and payment industry knowledge and expertise, as well as a thorough understanding of the international regulatory and changing European legislation and the operational impact of the Payment Service Directive II is preferred.
• Knowledge of computer software systems including word processing, spreadsheets and databases
• Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
• Minimum of 8 years of relationship management, sales or contract negotiation experience
• Strategic view point but also actively engaged in the details to support client needs
• Knowledge of payment processing industry, acquiring and/or merchant
• Strong communication skills, both verbal and written.
• Strong time-management skills; ability to multi-task, prioritize, meet dynamic deadlines.

Job Details:

Company: JPMorgan Chase & Co.

Vacancy Type: Full Time

Job Location: Portland, OR, US

Application Deadline: N/A

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