JPMorgan Chase Careers – Virtual Banking Assistant

Job Description:

At JP Morgan Chase, we have a strong commitment to diversity and inclusion and an obsession for helping our clients, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. If you’re passionate about providing education and advice to improve the financial lives of our clients – and want to join a great team – then join JP Morgan Chase. Using cutting-edge technology, you’ll show clients that they can bank how, when and where they want. And, you’ll have the opportunity to take ownership of your career through a variety of cross-training and development programs.

Job Responsibilities:

• Ability to maintain success in an ever changing environment
• Engaging clients over the phone and video both inbound and outbound
• Making customers lives easier by sharing and setting up self-service options so that they can access their accounts how, when and where they want
• Providing strong customer service, offering advice and sharing products and services to help clients meet their financial needs
• Listening carefully and assisting clients with their questions or issues
• Making clients feel appreciated and being their advocate
• Showing initiative and proactively preventing problems for our clients
• Must be willing to work in an environment that requires a mix of phone-based and video based customer interaction

Job Requirements:

• Possesses drive, initiative and knowledge to provide financial options for clients using a consultative approach
  Ability to educate and connect clients to technology solutions
• Excellent communication skills – in person, over the phone and through email
• Operate within established risk parameters/tolerances, and meets internal/external risk and compliance obligations, including completion of required training
• Ability to make personal connections, engage and educate clients, ask open-ended questions and listen to establish trust and build lasting relationships
• Display confidence with clients when sharing advice, product knowledge and solutions
• Deliver exceptional customer experience by acting with a client-first attitude
• Proven ability to tailor features and benefits of products and services to clients with differing needs

Job Details:

Company: JPMorgan Chase & Co.

Vacancy Type: Full Time

Job Location: Detroit, MI, US

Application Deadline: N/A

Apply Here

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