Wednesday , March 22 2023

JP Morgan Recruitment – Transactions Supervisor

Website JPMorgan Chase & Co.

Job Description:

JPMorgan Chase’s Receivable Operations division supports lockbox services delivered to wholesale (corporate), public sector state government, and Federal government clients. The firm’s Receivables Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by getting the check that’s “in the mail” deposited into the biller’s account as quickly as possible. A second objective is to expedite the posting of payment information, allowing the customer to update their account records. This can substantially reduce costs and expedite the crediting of deposits to individuals accounts, which provides high customer satisfaction and a rewarding service. Our strategic focus is to deliver an extraordinary level of service and quality to our customer while leveraging the firm’s operations and technology infrastructure.


Job Responsibilities:

  • Responsible for shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
  • “Direct ownership” of remittance processing performance including allocating work in process to maximize high productivity and excellent quality
  • Effectively utilizing teamwork and leadership behaviors to create a highly engaged environment
  • Scheduling feedback and counseling with associates to ensure optimal performance
  • Overseeing daily workflow of specific workgroups and/or segments of the workflow process
  • Handling complex customer relationships while utilizing service improvement tools and methodologies
  • Providing guidance and development of the Team Leaders and Operations team members
  • Managing a team of full and part-time front line employees

Job Requirements:

  • Good decision making skills as well as exceptional written and verbal communication skills
  • Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
  • Ability to coordinate and organize work while meeting and handling multiple deadline driven processes
  • Minimum 2 years supervisory/leadership experience, preferably in a Remittance processing environment
  • Bachelor’s degree in a business discipline or relevant work experience is preferred
  • Effectively interact with all diverse groups within the organization
  • Ability to lead, direct, and be visible to staff and direct reports
  • Demonstrated ability to multi-task and balance numerous activities simultaneously

Job Details:

Company: JPMorgan Chase & Co.

Vacancy Type: Full Time

Job Location: Charlotte, NC, US

Application Deadline: N/A

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