IKEA Employment – Customer Support Specialist

Job Responsibilities:

• Conduct trainings within area of expertise for Customer Support Center co-workers
• Conduct complex case handling in those enquiries where the Customer Support Center
• Generalists are not able to finalize the enquiry even with support
• Secure that all information within the area of expertise, both co-worker and customer facing, is relevant and up to date in all information sources
• Regularly provide customer support directly to the customer (through all human remote channels) to maintain customer focus and communication skills
• Work actively to gain and maintain a high level of expertise in one or more designated specialist areas within a Customer Support Center
• Be an integrated part of the daily Customer Support Center operations sharing knowledge and supporting Generalists to handle and finalize the enquiries to deliver a world class experience
• Be an active counterpart to stakeholders outside the Customer Support Center connected to the area of expertise, (e.g. Sales leader, Customer Fulfilment Responsible, Service Provider) to always keep the specialist knowledge up to date
• Understand the unit action plan and actively contribute in achieving the goals

Job Requirements:

• After onboarding is completed and you transition to your regular position, your schedule will start between the hours of 9:00 AM and 1:30 PM EST
• You are self-reliant and motivated with proven ability to work as part of a team as well as independently
• One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week
• 5 years experience of call center, sales, or customer service
• High School Diploma or equivalent
• Successful candidates will be available Monday through Friday between 9:00 AM-5:30 PM Eastern Standard Time for the first 10 weeks of training

Job Details:

Company: IKEA

Vacancy Type: Full Time

Job Location: Baltimore, MD, US

Application Deadline: N/A

Apply Here

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