Envoy Air Jobs – Lead Airport Agent

Job Responsibilities:

• Determine flight close-out time and prepare, complete, and check various flight forms for accuracy
• Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times
• Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
• Assist management in the completion of administrative duties and to acts as a company representative when assigned
• Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers
• Provide efficient, friendly service to all of our customers
• Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies
• Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports
• Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
• Conduct agent observations and associate activities
• Maintains supplies and inventory control logs

Job Requirements:

• Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
• Strong organizational, interpersonal, negotiation, and leadership skills preferred
• Demonstrated ability to communicate verbally and in writing
• Possess the legal right to work in the United States
• Valid, unexpired and unsuspended driver’s license; some license restrictions may prohibit a candidate from qualifying for this position
• Must be comfortable working with computers and ability to learn new computer programs
• Must be able to read, write, fluently speak, and understand the English language
• Above average attendance preferred
• Flexible to work additional hours with short notice when operationally necessary
• Must be customer focused, detail oriented, and interested in the airline industry
• Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
• Minimum age: 18
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.

Qualification & Experience:

• Prior training and/or curriculum development experience preferred
• High school diploma, GED, or international equivalent
• One year of customer service experience preferred
• Experience using Word and Excel preferred

Job Details:

Company: Envoy Careers

Vacancy Type: Full Time

Job Location: Ft. Worth, TX, US

Application Deadline: N/A

Apply Here

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