Dexcom Employment – User Experience Research

Job Description:

Dexcom is looking for an extraordinary Lead User Experience Researcher to join our growing User Research team. In this role, you will help us build products to improve lives with our innovative next generation Continuous Glucose Monitor (CGM) system. We are passionate about quality, usability, and simplicity and our proud of our dedication towards creating products that empower our users to take control of their diabetes. We build delightful, life-changing and accessible products that display data and insights across multiple platforms, and you will be joining the Dexcom at a very exciting time of growth with many new research initiatives in the pipeline.

Job Responsibilities:

• Manage third partner vendors for both recruitment and end-to-end research.
• Contribute to ongoing research process improvements, including establishing best practices and setting standards for the approach and rigor we apply to our research methods.
• Be an advocate for the user and act as a champion for using insights to drive decision making.
• Evangelize user research throughout the organization and work in partnership with other research teams including traditional market research, human factors and customer experience to identify common themes and shapes them into actionable insights.
• Collaborate with stakeholders across the organization to execute UX Research, inform product strategy, and help improve the user experience.
• Plan and conduct high quality generative and evaluative research on current and future versions of the Dexcom’s broad line utilizing appropriate research methods.
• Lead the execution of all aspects of research, including defining research objectives, designing methodology, overseeing recruitment, developing discussion guides and questionnaires, programming surveys, analyzing data, putting together summative reports and socializing research across the company.
• Some travel may be required up to 10%-20%. Research projects may be in-person or virtual.

Job Requirements:

• 5+ years of experience in conducting end-to-end research including creating a research plan, overseeing recruiting, moderation, analysis, report writing and final presentation of results.
• Ability to analyze complex data, distill it into meaningful insights and tell a compelling story that that inspires other into action.
• Strong knowledge of survey and UX platforms (e.g. Qualtrics, SurveyMonkey, UserZoom)
• Strong command of MS Office software (advanced user of PowerPoint and Excel)
• Exceptional written and oral communication skills

Job Details:

Company: Dexcom

Vacancy Type: Full Time

Job Location: Oakland, CA, US

Application Deadline: N/A

Apply Here

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