Credit One Careers 2023 – Technical Writer

Job Description:

Credit One Bank is looking for a Technical Writer to support the Information Security function. This position will primarily be responsible for ensuring clear, accurate, and consistent policies and procedures that drive positive customer outcomes. This may require developing new procedures or updating and streamlining current procedures. The person in this role will manage the intake process, to gather all applicable requirements and ensure compliance with other procedures and regulations. The person in this role will spend at least 50% of their time writing, editing, updating, and researching policies and procedures.

Job Responsibilities:

• Partner with other departments to ensure timely and effective communication of upcoming changes
• Provide support and feedback to team members
• Manage intake process for Operations
• Collaborate with key stakeholders from across the bank to identify gaps and inconsistencies; develop, recommend, and implement improvements
• Work with policy owners throughout the policy lifecycle (development, review, approval)
• Ensure all procedures are written based on the approved style guide
• Conduct process meetings to understand and document current and new procedures
• Write, edit, update, and research operations policies and procedures
• Map processes to ensure complete understanding
• Ensure the timely coordination and completion of projects
• Establish a process of continual improvement in policies, procedures, and agent support tools; to mitigate operational risk and drive customer satisfaction

Job Requirements:

• Ability to collaborate effectively and follow up to ensure achievement of deadlines and outcomes
• Experience with content management practices and software
• Proven ability to manage multiple projects concurrently while meetings established deadlines
• Bachelor’s degree in business, writing, or related field
• Call center and financial services experience preferred
• Strong interpersonal skills with proven ability to collaborate across various functions and levels of the organization
• Competent with Word, Excel, PowerPoint, and Visio
• Demonstrate company core values of excellence, ownership, collaboration, and integrity
• Excellent written and verbal communication, problem-solving, and project management skills
• Project or process management experience
• 3+ years of relevant experience in an operations environment with advanced understanding of process flows and process documentation
• Analytical, critical thinker with the confidence to make recommendations and drive change

Job Details:

Company: Credit One Bank

Vacancy Type: Full Time

Job Location: Las Vegas, NV, US

Application Deadline: N/A

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