Tuesday , March 21 2023

British Council Jobs in London – Process Analyst

Website British Council

Job Description:

The role works closely with the HR systems, support specialists, global process owners and HR operations teams in reviewing, documenting and continuously improving HR processes. It also takes the lead with stakeholders in defining use cases and test scenarios for process and system changes, and leading user acceptance testing of changes. The role is part of a global team, reporting to the HR Process Lead.

The role plays a critical part in supporting global HR Operations governance, leading root cause analysis and PDCA implementation for corrective actions related to HR process and services.


Job Responsibilities:

  • Maintains good knowledge of analytical tools and techniques to evaluate process performance and advise stakeholders of improvement requirements. Uses LEAN framework effectively to build process optimisation and implementation acceptance with stakeholders. Engages with analysts at HR service and systems interfaces with credibility and understanding of methodologies and nomenclature used in process analysis and review across British Council.
  • Plans the review, testing and documentation release for designated processes in line with HR Operations Boards, Change Requests, RCA actions and the review schedule managed by the HR Process Lead.
  • Delivers and releases process updates and documentation, including user guides, that are reliable and simple to use. Operates as trusted service development partner with designated process owners and maintains deep awareness of opportunities for improvement in the supporting process eg planned business or organisation changes, content of system updates due for release in the process area, business development plans of process owner.
  • Maintains clear knowledge of key stakeholders and process owners for each documented process, and understands the business impact of the process. Advises and supports all stakeholders (systems, support, AskHR, HR Operations, HRBPs, Process Owners and related specialists) on potential improvements and risks in processes. Maintains close working relationship with HR Process Owners.

Job Requirements:

  • You will have good understanding of Microsoft tools and be able to understand and identify issues and recommend improvements.
  • Process analysis and documentation (or familiarity with this as a user)
  • Worked In complex HR Operations Environment
  • Good understanding of HR Processes and systems

Job Details:

Company: British Council

Vacancy Type: Full Time

Job Location: London, England, UK

Application Deadline: N/A

Apply Here