BMO Hiring – Assistant Branch Manager

Job Description:

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.

Job Responsibilities:

• Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
• Fulfills sales and service activities for the customer in accordance with approved procedures.
• Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates for resolution.
• Supports the Bank’s community involvement and participates in community activities.
• Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
• Provides input into area business and market plans to optimize new and existing business opportunities within the community.
• Resolves customer related issues using knowledge of bank services, products, and processes.

Job Requirements:

• Previous supervisory or management experience – preferred.
• Working knowledge of branch technologies, processes, and performance metrics.
• Working knowledge of competitive marketplace and trends in product offerings.
• 1-3 years of banking or customer service/sales or equivalent experience.
• Working knowledge of branch operational processes and policies.
• General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
• General knowledge of retail banking products and services.
• Typically between 3 – 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

Job Details:

Company: BMO Financial Group

Vacancy Type: Full Time

Job Location: Winnipeg, MB, Canada

Application Deadline: N/A

Apply Here

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