Barclays Us Careers – Customer Service Rep

Job Description:

As a Barclays Customer Service Representative in our Fraud Detections group, you will be responsible for reviewing customer accounts that demonstrate potentially suspicious activity from a variety of reporting generated transactional alerts. You will partner with other operational departments to ensure the best service is provided to our customers. We’re driving change to be the digital leader in the market, which means our various customer services teams are more important than ever.

Job Responsibilities:

• Placing outbound calls as a source of comparison to account indicators
• Reviewing accounts to determine the potential for fraudulent activity
• Completing audit documentation
• Reviewing credit applications to determine applicant and data validity
• Escalating accounts to supervisory team as necessary
• Handling incoming calls with professionalism

Job Requirements:

• 1+ years of experience in customer service/call center experience
• Banking or credit card experiences a strong plus
• Sales experience is preferred for cross selling, up selling and down selling
• Excellent oral communications skills and written skills
• Good PC and internet skills with very good organization and work prioritization skills
• Extremely customer-focused; positive with a professional attitude
• Strict attention to detail, understands importance of accuracy and responsiveness
• High School Diploma or equivalent

Job Details:

Company: Barclays

Vacancy Type: Full Time

Job Location: Las Vegas, NV, US

Application Deadline: N/A

Apply Here

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