Barclays UK Careers – Customer Service Advisor

Job Description:

As a Barclays Customer Service Advisor in our Liverpool call centre, you’ll support customers who may be in current or future financial difficulty, helping them to find affordable and manageable solutions that meet their needs.

Job Responsibilities:

• Following our policies, standards and controls, which we’ll share with you in your induction, and will provide regular training updates on
• Giving tailored solutions that meet their needs, and deliver the right outcome
• Identifying any complaints they may have, and handling/escalating these where needed
• Keeping systems up to date by maintaining accurate customer records
• Working closely with customers who need our support with their financial concerns

Job Requirements:

• You’ve got excellent listening skills, and the ability to emphasise with customers in pressured situations
• You’re a team player and can confidently work with others or independently as needed
• You’ll already have previous customer service experience from a call centre, retail or similar
• Experience working in a contact or call centre/ telephony/customer service environment and/ or Financial Services
• You may have already worked with people in potential vulnerable circumstances, or customers in financial difficulty in the past
• You’re a confident communicator, and have strong numeracy skills too. You’ll use these skills to present options to customers in an easy to understand way

Job Details:

Company: Barclays

Vacancy Type: Temporary

Job Location: Liverpool, England, UK

Application Deadline: N/A

Apply Here

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