Amex Jobs in Phoenix – Sr Product Manager

Job Description:

The Product Manager serves as a key member of the Enterprise Platform Salesforce product management team and will be responsible for all aspects of the end-to-end product lifecycle for features or products in whole. The Product Manager will be responsible for innovating on behalf of our customers and creating product experiences that engage our Cardmembers and competitively differentiate American Express’ digital experiences. The Product Manager will collaborate with business leaders and partners to support and help shape a compelling product strategy and roadmap, and drive products and features from concept to launch in a fast-paced environment.

Job Responsibilities:

• Translates product roadmap features into well-defined product requirements/user stories and acceptance test criteria;
• Responsible for delivering value through AI-Based solutions and understand pros and cons of using AI
• Interacting with customers to identify needs, opportunities, and gaps, and solve problems;
• Drives the product functional design and UX design process based on an intimate knowledge of the customer and technology;
• Establishing the product’s goals and reviewing success metrics to achieve commercial success; and
• Identifying opportunities and providing input on product strategy, roadmap, and features, including external benchmarking and keeping a pulse on digital trends and customer preferences;
• Develops appropriate tracking and reporting to track product performance post-launch in order to evaluate future investment
• Continually improving products post-launch, prioritizing bugs and feature requests based on customer satisfaction.
• Creates ROI analyses and optimization recommendations
• Works with various stakeholders to continuously define feature priority;

Job Requirements:

• 5+ years of experience in Product Management and/or Product Development.
• An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles;
• MBA or related field recommended, with a BA/BS preferably in CS or technical field.
• A good balance of technical knowledge and business acumen with a proven track record of driving digital innovation and business metrics with a customer-first mindset;
• High degree of organization, individual initiative and personal accountability; and
• Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment;

Job Details:

Company: American Express

Vacancy Type: Full Time

Job Location: Phoenix AZ, US

Application Deadline: N/A

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