American Cruise Ship Jobs – Hotel General Manager

Job Description:

Hotel General Managers are leaders on all American Cruise Lines ships. As General Manager, you will lead the hotel and food service teams, while ensuring our guests are provided with the highest level of service in a clean and safe environment. The entire hotel department will report directly to you as we travel the rivers and waterways of the country. This is a traveling position that will immerse you in the hospitality, food service, and cruise industries.

Job Responsibilities:

• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to guests
• Resolve guest complaints in a timely manner
• Lead the Assistant Hotel Manager, Housekeeping Manager, and Dining Room Manager
• Continuously improve the daily performance of the shipboard team and hotel department
• Communicate effectively to all other departments including housekeeping, food and beverage, etc.
• Evaluate with each department head their identified goals and the action steps to achieve them within the acknowledged length of time
• Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries
• Provide a positive guest experience through quality, safety, and strong customer service

Job Requirements:

• Must be fully vaccinated for COVID-19
• Cruise industry experience not required
• Optimism and a hardworking drive to succeed
• Bachelor’s degree in business or hospitality management
• Willing to live and work aboard the ship
• 3+ years of hotel or food and beverage management experience

Job Details:

Company: American Cruise Lines

Vacancy Type: Full Time

Job Location: Denver, CO, US

Application Deadline: N/A

Apply Here

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