Wednesday , March 22 2023

Acl Careers – Assistant Hotel Manager

Website American Cruise Lines

Job Description:

The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests’ expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.


Job Responsibilities:

  • Performs duties of Hotel Manager when Hotel Manager is on 1 to 2 week time off from ship
  • Assists Dining Room Manager during all meal services
  • Identifies problems, resolves immediately, and requests home office support as needed
  • Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events
  • Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
  • Oversees bar operations and manages wine/liquor inventory
  • Ensures Housekeeping Manager is keeping all staterooms and public spaces clean
  • Displays leadership and maintains professional presence
  • Present and available during all meal services, either front or back of house
  • Supervises Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager
  • Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline
  • Assesses the performance of the management team and provides immediate corrective feedback
  • Holds officers and crew accountable to American Cruise Lines’ standards
  • Complies with American Cruise Lines’ Operations Manual, service standards, and procedures
  • Assists Hotel Manager as directed
  • Responds quickly to guest requests and ensures follow through of service delivery
  • Prepares for turnaround day process
  • Anticipates the needs of guests and crew
  • Assists with room inspections
  • Visible and available to all guests and crew

Job Requirements:

  • Military experience may be considered with management and hospitality experience
  • US Coast Guard regulated pre-employment drug test
  • Attributes for Success:
  • Ability to manage and solve problems
  • Strong organizational skills and excellent verbal and written communication skills (English)
  • Must be fully vaccinated for COVID-19
  • Available to travel and work a flexible schedule including long days for extended periods of time
  • Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
  • Business degree may be considered with management and hospitality experience
  • Superior time management
  • Proficiency in Microsoft Office
  • Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management
  • Ability to motivate, train, and assess individual and team performance

Job Details:

Company: American Cruise Lines

Vacancy Type: Full Time

Job Location: Houston, TX, US

Application Deadline: N/A

Apply Here