Amazon Recruitment – IT Services Support Specialist

Job Description:

The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.

Job Responsibilities:

• Assists with activities to triage and escalate any system or network outage to reduce downtime.
• Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
• Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.
• Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
• Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
• Provides comprehensive technical support to Amazon Corporate employees worldwide.
• Manage a case count between 15-25 tickets.
• Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
• Follow all standard operating procedures (SOP) through the effective use of Knowledge management.

Job Requirements:

• Must have knowledge in Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.
• Ability to work both independently and within a team environment
• Strong verbal and written skills proven ability to communicate with technical and non-technical staff
• 1+ years of experience in help-desk or desk-side support environment
• Associate in Computer Science or related field or experience equivalent.
• Microsoft MCSE, MCITP Systems Administrator (Active Directory)
• Adherence to shift schedules and timeliness are key requirements
• Display a commitment to quality and strong multi-tasking skills

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Edinburgh, Scotland, UK

Application Deadline: N/A

Apply Here

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